A Chic and relaxing

UPDATE -COVID19

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WE ARE OPEN!

This hotel is open for people who need accommodation for the purposes of their work in accordance with UK legislation for Tier 3. Find out more on the local government website.

Our number one priority will always be the safety and well-being of our guests and team members, so we’ve launched covid policies below. Please note, as per the UK Government’s guidelines, it is mandatory for all guests to wear a face mask in all hotel public areas and we have also introduced temperature checks upon arrival.

Please note that with guest safety in mind and according to goverment guidlines, our Restaurant & Bar are currently closed. Light Continental Breakfast is available 7 days a week from 7am to 10am via room service only.

Aurum Restaurant have a take-out menu available on the following days, which can served to your room but will require a 24-hour notice: Roast - Sunday 20th December, Boxing Day, Sunday 27th December, Monday 28th December, New Year's Day. Christmas Menu - Christmas Day and Christmas Eve. Festive Afternoon Tea - Thursday to Sunday.

kindly ask that you contact our reservations team on 01702 900010 or info@thesevenhotel.co.uk should you have any questions or enquiries.

Until we meet again, we send you and your families our best wishes and hope that you remain safe and healthy.

Before You Arrive

In order to understand the new ‘normal’ and make your visit as enjoyable and safe as possible, we will ensure that you are aware of all of the new safety procedures that will be put in place before your arrival.

Our whole hotel will be terminally cleaned and sanitised to the highest standard. We politely ask all of our guests to not enter the premises if you have suspected possible COVID-19 symptoms or if you have come into contact with a suspected COVID-19 carrier.

Pre-arrival communications will be given to provide additional information regarding your accommodation. All guests will be called in advance to confirm your details and our Reservations Team will be able to provide you with all the necessary information regarding staying, dining and any queries that you may have.

Arrival & Check In

As you arrive at the hotel, there will be a number of signs to adhere to the social distancing measures provided by the Government. We will also be using your contact details for the Government Track & Trace programme. We are at liberty to hold your details for 3 weeks to comply with this government request. All guests who enter the hotel will have to wear a face covering when moving around the hotel or will be asked to leave. We politely ask for guests to stick to the directional floor signs and queuing with the appropriate distance. Protective screens will be used at guest and employee contact points for safer check-in. Throughout the hotel there will be sanitising stations and we ask that these are used as frequently as possible. We encourage guests who are staying with us at the Seven Hotel to use the bathrooms in your bedrooms when possible to reduce congestion.

Each guest will be charged for their room on arrival. There will be no additional charges to guest’s rooms as both the bar and restaurant will be closed. There will be a takeaway menu available and guests will need to pay for this when their food is collected/delivered.

During your stay

At this time, staff will not be able to access guest’s bedrooms. Our Housekeeping team will deep clean all rooms before arrival as per government guidelines, but for our guests staying more than one night, their room will not be serviced. Should additional amenities and/or fresh towels be needed, they can be requested by calling the reception desk. Staff will wash/sanitise their hands before delivering fresh items which will be left outside the room.

If any of our guests are staying for a week or more then the rooms will be deep cleaned once a week.

Our Polyester linen are laundered at 60c, dried at 55c and ironed between 180c-210c. For Cotton linen, they are laundered at 60c, dried 65c and ironed between 180c-210c

All guest will have to adhere to the one-way system using the floor markings and are encouraged to wash their hands regularly. Hand sanitisers are placed in the public areas of the hotel which can be used by all guests.

We encourage guests who are staying with us at the Seven Hotel to use the bathrooms in your bedrooms when possible to reduce congestion.

Check Out

To minimise contact, we kindly ask that you telephone reception from your room to inform them that you are checking out. Any keys should be left in the room on checkout. An invoice of your stay can be emailed and will be charged to the credit or debit card provided for authorisation. Please use the hand sanitisers before leaving the hotel. p>

Employee Safety Initiatives

We want to reassure all of our guests at the Seven Hotel that all of our employees will undergo comprehensive health & safety training to maintain our high standards. All necessary PPE equipment will be provided to our staff and we will be checking the temperatures of our staff on a regular basis to minimise the risk of infection.

We will continue to review all of the procedures frequently and align with the Government guidelines.

Finally, we would like to say thank you to all of our guests who have stayed with us previously and new guests who we look forward to meeting very soon in the future. We appreciate your continued support and we very much look forward to staying safe with you in the weeks and months ahead.